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Automated Aftercare Program for Busy Funeral Directors

Get a FREE customized sample of the Aftercare Card Program today.

Enroll a family in the Aftercare Card Program in less than a minute, right from your website admin.

Frequently Asked Questions

How do I enroll a family?

You can enroll familes right from your Batesville website admin.

Is this really 100% done-for-me?

Yes. Just login and enroll the family and you're done. It takes about a minute.

Do I have to enroll every family?

No. You only enroll the families you want.

How do we customize the cards and survey for our funeral home?

Someone from will contact you as soon as you sign up and get your cards and survey set up and send you a proof. You will approve them before anything is mailed to your families.

I have multiple locations, do I have to get more than one account?

No. You can have multiple locations on one account.

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How do I pay for the families I enroll?

You purchase credits ($20 per credit) and every time you enroll a family it deducts one credit.

Do we have to send the survey?

No. If you already have a survey that you are using we will just omit the survey from your mailings.

Can you have more than one signature on the cards?

Yes, you can have as many as you would like. You can have one signature(s) that goes out on all cards or you can have the signature of the funeral director that served each family.

Can I enroll more than one survivor to receive the cards and survey?

Yes, you can enroll as many as you want. Each family you enroll would be one credit.

When the family completes the survey, where does it get mailed to?

The surveys all come back to the Survey Response Center and they are scanned and uploaded to your account. You will receive an email notifying you that a new survey has been received.

If I sign up today can I enroll families I've served previously?

Yes, you can enroll families going back as far as you'd like. If a death has occurred more than a month ago we would eliminate the sympathy card and just send the other cards and survey.

Can I see all the families I've enrolled and their status?

Absolutely. When logged into your account you can see every family enrolled, when each card was sent or is scheduled to be sent. Additionally, every month you will receive an Aftercare Activity Report that tells you everything that happened on your account in the previous month.

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